Business Skills: Professional Email Etiquette for Success

Course Overview

Email is a double-edged sword—convenient yet often distracting and now an unavoidable necessity due to global changes. To tackle the challenges of managing an overwhelming influx of emails, our Two-Day Virtual Instructor-led Email Etiquette training aims to equip you with the skills to handle emails effectively and courteously. This training covers drafting, planning, and organizing emails using mind maps, offering practical examples and exercises to enhance your email management abilities.

Course Modules

Personality Profiling
Beware of Potential Issues
Structure for Success
Rules of Thumb
Working on the Mind Map
Spellings & Grammar
Email Forensics
Formatting in Emails
Manage Your Mailbox
Responding to Angry Emails
Cyber Manners
Action Plans

Learning Objectives

To understand your Communication Style
To be aware of potential perils in email communication
To understand structure for success in writing emails
To learn to format your emails for professionalism
To understand and polish email manners and netiquette
To manage Email avalanche for effectiveness
To understand important features in Microsoft Outlook (only applicable for companies who are using Outlook)*
To quickly organise your thoughts, ideas or goals using mind maps

Course Methodology

	Interactive Online Learning (using Quizzes, White Board, etc.)
	Role-Plays
	Storytelling
	Mini-Lectures
	Practical Works
	Video Based Learning
	Group Activities, Discussion & Presentation

	Mini Projects
	Problem-Based Learning (PBL)
	Demo
	Recap Sessions
	Ice Breaking / Games
	Pre-Assessment & Post-Assessment

The exercises and activities incorporate “FUN” elements are thoughtfully selected to best suit the general corporate culture. Our expert trainer will ensure the exercises used are highly applicable to your industry in order to enable participants to apply the knowledge, skills and behaviour which they have obtained through this learning session.

Who Should Attend

This course is designed for New Hires, Executives, Managers and identified individuals in the organisation, integral to the business objectives and targets.

Course Duration

Two (2) Days

Important Note: Course Outline and Duration can be customised according to client's requirements

Things you would like to highlight or CTA

Elevate your professional communication with our Professional Email Etiquette course. Learn to craft impactful and well-mannered emails that leave a lasting impression. Join us and enhance your business skills, ensuring your email correspondence stands out with professionalism and effectiveness. Don't miss this opportunity to excel in the world of professional communication - enroll today!