Mastering the Art of Critical Conversations and Managing Conflicts

Explore the nuances of effective communication in "Mastering Critical Conversations and Managing Conflicts." This course addresses common challenges in daily interactions, offering strategies to turn difficulties into opportunities for personal and professional growth. From understanding human behavior to developing proactive approaches for critical conversations, participants will gain insights, practical skills, and expert guidance. Join us on this transformative journey, where the art of communication becomes a gateway to success.

Course Modules

• Course Overview
• Conflict as Communication
• Benefits of Confrontation
• Preventing Problems
• Getting Focused
• Managing Anger
• Dealing with Problems
• The Three-Step Conflict Resolution Model
• Practice Makes Pretty Good
• Changing Yourself
• De-Stress Options to Use When Things Get Ugly
• Personal Action Plan
• Recommended Reading List
• Post-Course Assessment

Learning Objectives

Upon completion of this programme, the participants will be able to:

• Recognize how your own attitudes and actions affect others
• Find new and effective techniques for dealing with difficult people
• Learn some techniques for managing and dealing with anger
• Develop strategies to navigate and manage challenging conversations effectively.
• Gain insights into personal communication styles and behaviors for improved self-awareness.
• Learn and apply proactive approaches to conflict resolution in various situations.
• Acquire skills to foster meaningful and impactful conversations, turning challenges into opportunities.
• Implement learned strategies through real-life scenarios and interactive exercises for practical application and skill refinement.